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Our refund policy has been devised to define the situations under which a refund will be provided, the procedure for claiming a refund, and the responsibility of Drake Solutions in circumstances resulting in such a claim. By registering for any of our services, you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.
Our refund policy covers refunds issued by Drake Solutions and/or any website owned and operated by Drake Solutions, a creative digital agency.
This policy does not apply to companies that are not owned or controlled by Drake Solutions, or to individuals who are not employed or managed by Drake Solutions. This includes any third-party service or product providers bound by contract, as well as any third-party websites linked to from Drake Solutions’ website.
At Drake Solutions a creative digital agency we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at info@drakesolutions.net for a final dialogue prior to requesting a refund.
Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Through this statement of terms and conditions, Drake Solutions make it clear that users’ use of the website is solely at their own risk. In any case Drake Solutions do not ensure any data loss encountered. Through this statement of terms and conditions, the users of Drake Solutions agree to take full responsibility for using the website and the consequences dealt with in.
At Drake Solutions a creative digital agency every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
A project is not taken to be void unless the agreed upon payments are clear.
Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Drake Solutions.
If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Drake Solutions is not liable to follow its delivery or refund commitments.
There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Drake Solutions liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. Drake Solutions is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Drake Solutions in writing.
The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
And the full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
